FAQs

GENERAL FAQs

How do I book an eBike?

Simple. Just click our 'Book an eBike' button on the website, and follow the steps to select your eBike, date and your hotel or residence code. You can then proceed with payment via Paypal, or a valid credit card.



What is your cancellation policy?

You can cancel upto 1 hour prior to the agreed collection time (daily at 9am) Any cancellation made within 1 hour of the booking will be refunded with a deduction of €5 per eBike. If the cancellation is due to a medical, health or other circumstance which was unavoidable and urgent our team will be happy to discuss and assess a full refund.



Are there any age restrictions to ride the bike?

Yes. The minimum age to ride the eBike is 14 years old. However you must be 18 or over to place the order for the eBike.



Do I need to sign a Waiver?

Yes. Agreeing to the terms and conditions at the checkout counts as you signing the Waiver and agreeing to all of our poilcies. You must be 18 or over to tick the checkbox and order an eBike.



Can we rent the eBikes over a period of days?

No, the maximum and only rental period is a 1 Full Day Rental. This would be from 9am to 6pm.



Are there any weight restrictions?

Yes. The maximum weight of the rider cannot exceed 125kg on a RadRhino and a total of 100kg on a RadRunner (can accomodate 2 persons)



When and where do I need to return the bike?

Our Terms and Condition contain the full details. The eBikes must be returned to the point of original collection no later than the time stated on the booking. Late returns will incur a €10 per hour charge as per our Terms and Conditions. If the eBike is returned more than 3 hours late.



Do I need to pay a deposit?

We do not take a cash deposit, nor do we action a credit card block deposit. Fully Charged eBikes will require your valid ID (passport or driving licence) as security against damage, theft and non-return, as part of our Terms and Conditions. This will be kept safely with Fully Charged or at the hotel safe custody. In the event of a dispute, or you have incurred a valid cost, your documents will only be released when the dispute and payment is resolved. We will always ensure that fair and reasonable mediation takes place as per our Terms and Conditions.



Am I insured?

We provide 3rd party liability, and public liability insurance for the bikes. We also have theft cover for the eBike which has an excess of €250, which is payable by the eBike renter in the event of theft. All bikes are provided with high security locks, and in the the event of theft, the incident must be reported with the police. Any loss of accessories such as helmet, locks, child seats, trailer will be payable by the customer as per our Terms and Conditions.